5sos Privacy Policy — User Personal Information Protection
This policy explains how 5sos collects, uses, stores, and protects the personal information of users in Malaysia. We respect your privacy and are committed to handling your information transparently and responsibly.
Effective date: 1 January 2026. By using the 5sos platform, you agree to the terms of this privacy policy.
1. Information We Collect from You
When you register or use the 5sos platform, we collect various types of information depending on how you interact with it. Below are the main categories of information we collect:
Account & Identity Information
Including your full name, date of birth, phone number, email address, username, and password as provided during registration. This information is required to verify your identity and enable access to your account.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect relevant bank account details, digital wallet numbers (such as Touch 'n Go), or other payment details you provide. Full card numbers are never stored on our servers — all processing is handled through payment providers that meet recognised security standards.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, time zone, and screen resolution. This helps us optimise the user experience across a range of mobile devices.
Usage Data & Cookies
We use cookies and similar tracking technologies to record usage patterns, language preferences, login sessions, and in-platform activity. This data helps us understand how users interact with 5sos and improve our services over time.
2. How Your Information Is Used
5sos uses the information collected for the following purposes, all of which are directly related to platform operations and the user experience:
- Account verification and login: Ensuring that only the legitimate account owner can access their account.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions in MYR accurately and securely.
- Regulatory compliance: Meeting legal requirements related to identity verification, fraud prevention, and compliance with Malaysian law.
- Customer support: Helping the 5sos support team resolve enquiries and technical issues more efficiently using relevant account information.
- Platform improvements: Analysing aggregated usage patterns to identify areas for improvement in platform interface and performance.
- Service communications: Sending important notifications related to your account, changes to our terms, or security information that requires your attention.
We do not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Session Tracking
5sos uses both session cookies and persistent cookies for different purposes. Session cookies expire automatically when you close your browser, while persistent cookies are stored for a longer period to make return visits more convenient.
The types of cookies we use include:
- Functional cookies: Required for login, session refresh, and core platform operations. Without these cookies, the platform cannot function properly.
- Analytics cookies: Collecting anonymous usage data to help us understand traffic and user navigation patterns.
- Preference cookies: Saving your language settings and display preferences so you don't have to reconfigure them each time you visit the platform.
You can manage cookie settings through your web browser. However, blocking functional cookies may affect your ability to log in or use certain features on the 5sos platform.
4. Data Storage, Security & Third-Party Sharing
Data Storage & Security
Your personal information is stored on servers protected with SSL encryption and appropriate technical security measures. Access to users' personal data is restricted to staff with a legitimate operational need, and they are bound by confidentiality obligations.
Your data is retained for as long as necessary for the purposes stated in this policy, or as required under applicable Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.
Sharing Information with Third Parties
5sos does not sell or rent users' personal information to third parties. We only share information in the following circumstances:
- With payment service providers that process MYR transactions on our behalf, subject to data protection agreements.
- With third-party game providers as required to deliver gaming services within the platform.
- To the relevant authorities when required by law, court order, or a legitimate investigative requirement.
- In the event of a company merger or acquisition, users will be notified in advance.
5. Your Rights as a User & How to Contact Us
As a 5sos platform user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about your account at any time.
If your information is inaccurate or outdated, you can request a correction through your account panel or by contacting our support team.
You may request the deletion of your account and personal data, subject to any applicable legal retention obligations.
To exercise any of the rights above, or if you have questions about this privacy policy, please contact the 5sos support team by email: [email protected]. You may also refer to the FAQ for more information on account management.
5sos reserves the right to update this privacy policy from time to time to reflect changes in platform operations or legal requirements. Users will be notified of any material changes via in-platform notifications before they take effect.
Questions About Your Privacy?
Check our FAQ page or log in to your account to easily update your personal information.